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DECARBONIZER TRIAL

FREE UK DELIVERY

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Delivery

FREE Next Working Day Delivery on orders over £50 - free next working day delivery applies to orders placed via the website only and excludes orders placed by telephone.  

Unfortunately next working day delivery is unavailable to Northern Ireland, the Scottish Highlands and the Isle of Man. We do not deliver to the Channel Islands, the Republic of Ireland or the Isle of Scilly.

£3.95 Standard Delivery on orders under £50
Usually delivered within 3-5 working days

Unfortunately we are unable to offer £3.95 standard delivery to Northern Ireland, the Scottish Highlands and the Isle of Man (please see below costs associated with delivery to these regions). We do not deliver to the Channel Islands, the Republic of Ireland of the Isle of Scilly.

£7.95 Next Working Day Delivery on orders under £50  

Next working day delivery applies to orders placed before 12pm. Unfortunately next working day delivery is unavailable to Northern Ireland, the Scottish Highlands and the Isle of Man. We do not deliver to the Channel Islands, the Republic of Ireland or the Isle of Scilly.

Deliveries to Northern Ireland, the Scottish Highlands and the Isle of Man

All deliveries to the Scottish Highlands will be charged £20 carriage. Please allow 3-5 working days to receive your order.

All deliveries to Northern Ireland and the Isle of Man will be charged £10 carriage. Please allow 2-4 working days to receive your order.


Payment Details

Vaclensa PLC accepts payment by Visa, Mastercard, American Express, Switch, Maestro, Delta and Paypal. All product prices and delivery charges are shown in UK pounds sterling exclusive of VAT.

If Vaclensa PLC has insufficient stock to deliver the goods to you, we will notify you as soon as possible and any sum debited by Vaclensa PLC from your payment card will be re-credited to your account and we will notify you by email at the email address you provided when placing the order. The refund will be made as soon as possible and in any event within 30 days of your order. Vaclensa PLC will not be obliged to offer any additional compensation for disappointment suffered.


Returns Policy for Online Purchases

If you need to return a product purchased from Vaclensa, you have 14 working days to do so.

To arrange the return of any unwanted items, please send an email to info@vaclensa.com, with the reason for your request.  Goods must be returned in a resalable condition and in the original packaging where possible.  Any accessories that were supplied with machines must also be returned.  The contents of the returned packages will be checked upon receipt and you will be informed of the charge if any item is missing.  Unwanted or unsuitable items will be subject to a restocking charge equal to 20% of the item value.  The cost of the collection will also be deducted from the refunded amount.  If the item is faulty, an exchange can be requested or alternatively, a full refund including the delivery charge will be given.  For the return of consumables and accessories, the items are to be suitably packaged by the buyer and returned at their own cost.

Upon receipt of your returned items, we aim to process your refund within 14 working days.

If the product has been misused or incorrectly assembled as per the instructions sent with the item, Vaclensa reserves the right to withhold all or part of the refund amount.  This does not affect your statutory rights.

Cancellation Rights

You have the right to cancel your order within 7 days of receiving your products without giving a reason, providing the goods are unused and in a resalable condition.  The cost of the items being returned to us would be payable by you.

Conditions of Online Purchasing

Any contract for purchases through the website will be with Vaclensa PLC.  Vaclensa PLC must receive payment for the entire price of the goods before the order can be accepted and the contract formed.

Once payment has been received, Vaclensa PLC will confirm that your order has been received by sending an email to you at the email address you provided when placing the order.  Your shipment email will include your name, the order number and the total price.  The acceptance of your order by Vaclensa PLC forms a legally binding contract between us on these terms.  Any term sought to be imposed by you in your order will not form part of the contract.

Vaclensa PLC is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website.  If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email.  This will be to inform you of the correct price of the goods and to ask you if you wish to continue with the order at the amended price, or to cancel the order completely.

BEST PRICE GUARANTEE – Terms & Conditions

Our Best Price Guarantee means that if you find the same product cheaper in the UK we will match that lower price. Our Best Price Guarantee applies to any commercial cleaning machine in stock and available for sale online at www.vaclensa.com.

If you would like to price match under the terms of our Best Price Guarantee, you will need to contact us by calling 0161 728 1800, we will require the competing retailer's name, description of the product, the web address and the price. Once we have verified the product and price we will process your order at that lower price.

The following conditions apply:
 
  • The Best Price Guarantee products must be identical (i.e. same name, model and colour), in stock, new, not damaged and sold directly through a retailers in the UK in £GBP.
  • Items sold as part of a multi, link or bundle deal will not be matched.
  • Best Price Guarantee excludes items sold through third party sellers at Amazon Marketplace. Items must be sold by or dispatched direct from Amazon.
  • Best Price Guarantee excludes items sold through auction websites or private sellers.
  • Best Price Guarantee excludes delivery charges.
  • Best Price Guarantee cannot be used in conjunction with any other promotion, discount or voucher offer.
  • Best Price Guarantee is product specific.
  • Our Best Price Guarantee promise is for personal use only. We reserve the right to restrict our Price Match on each item to one per customer.
  • Best Price Guarantee will not apply if the relevant retailer is in administration or closing down.
  • Best Price Guarantee applies to new machines only;  it excludes standard accessories, optional accessories, consumables and spare parts.

RECOMMEND A FRIEND - Terms & Conditions

Recommend A Friend offer applies to existing Decarbonizer customers only. Should you Recommend A Friend and they subsequently rent a Decarbonizer on a minimum 3 Year Rental Agreement (DRA) we will reward you with an additional 3 months rental added to the end of your existing rental period.

Disposal of Electrical and Electronic Equipment

The WEEE regulations (January 2007) ensure the reduction in the amount of waste on certain electrical and electronic equipment, that it is separated from household waste and  it is collected separately and disposed of in an environmentally-friendly way (recycled and recovered).  As a trade customer, you agree that the collection/disposal of non-household electrical or electronic quipment purchased from Vaclensa is your responsibility.  In the case of household waste, please take it to your nearest Designated Collection Facility (DCF) where facilities exist for the proper disposal of such items.  Vaclensa PLC financially contributes towardsthe running of these specialist facilities and the future recycling of this waste.

 
Registered Number: 4347764   VAT Number: 403547964